Privacy Policy

FNQ ADVANCE (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

This policy applies to our website, our AI automation services (including AI receptionists, voice agents, chatbots, lead capture, appointment booking, SMS and email automation, CRM and pipeline management, and custom business automation), and any interactions you have with us via phone, email, SMS, chat, or our platforms.

We collect information in several ways:

Information you provide directly. When you submit a form, request a strategy call, or correspond with us, we collect your name, business name, email address, phone number, website, business type, service of interest, and any message you include.

Information collected automatically. When you visit our website we may collect your IP address, browser type, device information, pages viewed, and usage data through cookies and similar technologies.

Information collected through our automation services. When we provide services on your behalf — for example an AI receptionist or chatbot — the individuals who contact your business (your customers and leads) may share information such as their name, contact details, and the content of their inquiry or conversation. You, as the business owner, are responsible for ensuring you have permission to share that information with us for the purpose of delivering the service.

We use the information we collect to:

Provide, configure, and maintain the AI automation services you have engaged us to build or manage;

Respond to your inquiries, schedule strategy calls, and communicate with you about your account or project;

Process leads, bookings, messages, and customer interactions captured through automations we set up on your behalf;

Improve, optimize, and troubleshoot our services and website;

Send service updates, billing, and administrative notices;

Comply with our legal and regulatory obligations.

We do not sell your personal information. We may share information only in these limited circumstances:

Service providers. We use trusted third-party platforms to deliver our services — for example CRM, communication, calendar, SMS, email, and automation tools. These providers process data on our behalf under contractual obligations to protect it.

Business transfers. In the event of a merger, acquisition, or asset sale, information may be transferred subject to the protections in this policy.

Legal compliance. We may disclose information when required by law, court order, or to protect our rights, safety, or the safety of others.

We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete it or anonymize it. Data retained within the third-party platforms we configure on your behalf is governed by those platforms’ own retention and deletion policies.

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We rely on the security controls of the reputable platforms we integrate with to help protect data processed through them.

Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings, but disabling them may affect some site functionality.

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, or to unsubscribe from communications, contact us using the details below.

You can opt out of SMS and email automations at any time by following the unsubscribe instructions in any message or by requesting removal directly.

Our website and services may link to, or integrate with, third-party websites and platforms that we do not control. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We and our service providers may process and store information in countries other than your own. By using our services you consent to such transfers in accordance with this policy and applicable law.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “last updated” date. Material changes will be highlighted on our website or communicated directly where appropriate.

If you have any questions about this Privacy Policy or our data practices, contact us at info@fnqadvance.com.au.